The following list is a compilation of the general terms and conditions of our holiday rentals. If your question is not answered here or you would like further information please do not hesitate to call us at 816-434-0823 and we will be more than happy to help.
The lead person on your reservation must be at least 18 years of age and be present during the entire stay. Proof of Age will be required.
Condominiums : for both our 3 bedroom condos, the rate covers up to 8 people in Building 14 and up to 9 people in Building 1, which includes children over the age of 2. Infants are not counted, and both units have a Pak-n-Play (i.e. portable crib) for infants. Payments can be made by credit cards, PayPal or check.
All reservations have a minimum reservation requirement of three nights though this may vary for holiday periods. Treehouse 14-8 has a $300 refundable security deposit and Treehouse 1-13 has a $150 refundable security deposit. Each condominium has a one-time $95 cleaning fee. Both require a 50% minimum payment of the total amount required to book; which includes rental rate, security deposit and cleaning fee. The balance payment is to be paid no later than 30 days prior to arrival.
The cancellation policy goes as follows: Reservations that are cancelled more than 60 days before arrival are fully 100% refundable. Reservations cancelled 31-60 days before arrival are 50% refundable. Reservations cancelled 30 days or less before arrival are non-refundable except for the cleaning and security deposits. No refunds for early departures. Security deposits are normally refunded two weeks following the end of the stay. You are responsible for the nights you have reserved. Date changes are possible, based on availability.
We will do our best to accommodate any unfortunate changes in your flight schedule. However, we are not liable for any cost incurred due to a canceled or rescheduled flight provided by your airline carrier or any other form of transport you may consider using.
Check-in time is 4 p.m. or later; Check-out time is 11 a.m. or earlier. Early check-in and late check-out is by request only. You can choose any day you wish for check-in and check-out.
The Condos are not designated as handicap accessible, but they are customer friendly. Building 14 has a large lift that gives access not only to the Condo units but also the indoor pool and fitness areas. Building 1, Unit 13, however, is up one flight of stairs and does have a loft as well and therefore is not wheelchair friendly. Here on Indian Point, virtually the entire peninsula is hilly and steep; however, guests who have difficulty with hills and steep stairs will be relieved to learn they can access their rooms easily.
Full size kitchens are equipped with a modern oven and stove top, a full size fridge, a dishwasher, a microwave, a coffeemaker, pots and pans, dishes, cooking utensils. Linens & towels are supplied in each condominium, and there is a washer and dryer. There is an iron, ironing board, and hairdryer. Additionally, all condos have an electric BBQ on their balconies. We do not allow gas or charcoal grills in the condos or at the property. Towels are provided for the fitness rooms and indoor pools. Guests are not allowed to use our towels for the outdoor pool or the lake.
All of our condos are designated non-smoking. Smoking areas are available outside of the rooms.
Treehouse Condominium’s management does not allow guests of owners to have pets on the property. For that reason, none of our condo guests will be allowed to have a pet in them. Violations for breaking the No Pet policy will be a $250 cleaning fee and you will be asked to leave immediately with no refunds.
Guests will be liable to pay for any damage caused to the condominiums, furniture and installed equipment that in any way exceeds normal wear and tear and/or goes beyond the normal maintenance and repair that machines may require on a regular basis. If this is established after departure, guests will be notified and billed accordingly. Remember, you are staying in a home that belongs to somebody else and we would expect that conduct would be befitting of guests staying in someone else’s home.
The condos have WiFi for guests. Instructions will provide you with the access codes.
Building 14 contains a fully equipped fitness center along with an indoor heated pool and hot tub available for use by all the condominiums of all Treehouse properties. Access instructions are available from the resort office during office hours. A liability waiver is required to use the Gym as well as the Indoor Pool and Jacuzzi. In addition there is an outdoor pool. Neither the outdoor pool or the indoor pool have lifeguards on duty and there are opening and closing hours to respect. Towels are provided in the fitness center along with shower facilities.
Treehouse Resort has boat slips and we do have one boat slip available so if you need it be sure to specify that in your booking request. The resort is also close to both the Indian Point Marina and the Rock Lane Marina which are full service marinas offering everything from daily boat rentals to fuel. Both marinas offer daily slip rentals but you need to reserve early.